tag:blogger.com,1999:blog-7351174166951344979.post3526660381301639938..comments2023-08-26T17:46:54.474+08:00Comments on boo-n-bouquet: Waiting game with the telco peoplePERN YEWhttp://www.blogger.com/profile/04551621726392615829noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7351174166951344979.post-19253026452901285172010-06-09T10:39:14.345+08:002010-06-09T10:39:14.345+08:00I think the telcos tie themselves up with all sort...I think the telcos tie themselves up with all sorts of bureaucratic red tape. They don't seem to be able to see things outside their own pidgeon hole.<br /><br />I recently signed a home and mobile boardband plan. They could only arrange SEPARATE appointments to deliver the wireless modem and USB modem to me 7 to 10 days after I've signed up. I asked them if I could save them the trouble and pick the items up myself. Answer: No, cannot. If only they could take a while to calculate how much courier charges they will save if they assigned a location for customers who prefer to collect the items themselves.<br /><br />Later on the day I signed up I needed to change the appointment dates. On calling up I was told I had to call another dept for the change. The other dept then told me that they could not trace my plan as it has not yet been updated in their system - it would take about 4 days to be updated. I think it would be faster if the various depts had communicated with each other via Singpost.Anonymoushttps://www.blogger.com/profile/03723397504791090423noreply@blogger.com