My to-ing and fro-ing with Starhub is finally over.
Although it took some effort on my part, I am glad I did it. For mainly two reasons.
First was obviously the money involved. I would have had to pay for:
# a supposedly extra router costing $300 that was not needed and was not installed;
# a transport charge that was waived (because it was not my fault) but still appeared on my bill, and
# a charge for HBO package that was supposed to have been FOC together with the Premier League channels. This was the offer made by the marketing officer when I opted for the upgraded TV services.
The other reason is to help raise awareness about checking your bills from some service providers. They can be slipshod as was clearly shown in my case.
I have related how tedious it was dealing with such providers in my previous post.
But here's the good news! The narrative changed after I emailed Starhub's CEO on Aug 23. I told him about my frustrations and asked him to read my blog.
Two days later, a soft-spoken Starhub executive named John called to ask about my problems. I gave him the works.
Imagine receiving a bill that had three questionable items on it! He understood why I was upset.
It was apparent that he was specially assigned to deal with customers like me. He disclosed that he was from a section called Escalate.
To cut a long story short, the Man From Escalate managed to remove all three charges from my bill even though he took about a week to do all the necessary checks.
My only concession was that I would not have the HBO channels for free. I didn't quibble over this as I am not into any of the old-time shows.
My hope is that John would realise what a mess the telco is in, at least where my case is concerned, and inform his Big Boss about it.
The ball is, ultimately, at BB's feet.
PS. I have another story to tell about the telco's upgraded TV service. Maybe for another day.
