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Monday, September 27, 2010

Sloppy work from DBS Bank

DBS Bank has been sending out new DBS/POSB Credit/Debit Cards which are embedded with an EMV Smart Chip that is supposed to enhance security and protection.

Customers are being told to start using these EMV Chip Cards and cut up their existing ones to prevent unauthorised usage. DBS said the existing cards will be closed within 40 calendar days from the issuance of the chip cards.

Anne Wong Holloway, who uses one of these cards as a spare, was intrigued by the letter that accompanied the arrival of her new card. She noticed that there was no date on it.

She said: "Why set a deadline of 40 days to utilise the card (which is what it amounted to when I called the number provided to activate my card)when the customer has no idea of the start date?

"DBS senior executives should check before they sign off on proofs bearing their signatures, names and designations."

The undated letter from the senior vice president and head of Cards and Unsecured Loans, Consumer Banking, reminded her of the recent incident when the YOG certificates of appreciation for volunteers was printed with specimen rather than the proper signatures of Jacques Rogge and Ng Ser Miang.

Fortunately, in this case, less harm was done and no reprinting was required. However, it was still sloppy work.

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