Ms Shara of DBS Bank made my day today.
She surfaced like a breath of fresh air just as I was getting increasingly irritated by the unavailability of my relationship manager (RM) and a telephone voice that kept telling me to hold on as "all our officers are busy".
When it seemed like all my efforts were ending up futile, I decided to call the bank's 24-hour service hotline. Right move --- an angel in the form of Shara came to my rescue.
The moment I heard her voice, I knew somehow that she was going to be the person who was able to help me.
I told her about the difficulty I encountered in getting hold of the RM and what I wanted from the bank -- a credit card that would reward air miles against my spendings.
"Not a problem," she chimed, before showing me an easier way of doing it without even having to fill in any document as I was already a card holder.
All it took was less than 10 minutes for me to log on into my account, indicate the card that I wanted and the request was approved.
Before I rang off, I thanked and complimented Shara on her cheerful attitude, patience and EQ.
She certainly deserves a bouquet for displaying that special personal touch!