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Monday, March 20, 2017

Len gives Devi of URA a bouquet

My friend Len makes it a point to show his appreciation whenever he comes across service staff who makes an effort to understand his problem and feedback.

He wrote this note (below) to me to convey his "thank you" to the URA lady who attended to him.  I had earlier alerted the statutory board to his feedback in my blog.

What's more sweet of Len is his offer of our symbolic bouquet 🌹🌹🌹 to that pleasant lady. 
                                                                                          
URA Website Saga

Thank you for helping me get the attention of the URA concerning their website.

A rather nice lady named Durga Devi called and we went through the various steps I took to try to pay my parking fine. She too, expressed surprise, at the lack of helpfulness of the website and the inordinate time it appeared to take to download info to their data base. Point taken by her and I believe she will nudge the system into efficiency.

What impressed me was her pleasant attitude and the genuine attempt at getting to the bottom of the problem. We didn't solve it at the time, but I'm sure she will give it a good go.

May I offer a bouquet for this attitude displayed and say how pleasant it is to deal with officialdom that tries hard to fix the problem and not dive under the bush of excuses.

Many thanks,

Leonard McCully
20th March 2017

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