Friday, October 21, 2011

Daily dose of boo-n-bouquets

While reading the papers this morning, I was both heartened and saddened by some of the reports regarding the care for service in Singapore.

However, that gave me an idea to start a daily review of the cheerful and not-so-cheerful things that are happening around us (on condition that I am not away. ). So, here goes:

BOUQUET to Changi General Hospital for treating four-year-old American Julian Hanusz for a cut on his forehead. His father, Mark, was so impressed not only with the service but the fee ($85) as well. He wrote a letter to the Forum Page to express his gratitude.

Mark says "tears welled up in my eyes" because he had been charged $16,000 at the Mount Elizabeth Hospital for a "minor knee injury". He did not say when this took place.

They were going home after a holiday here when the boy had the accident at the airport.

BOO-QUET to SMRT for planning to phase out its fleet of 15 London cabs when their eight-year licences expire. This will deprive or restrict many disabled people who are wheelchair-bound commuters from getting around.

I wonder whether SMRT has tried talking to the Land Transport Authority to resolve the issue which is basically a question of profitability.

I also wonder what has happened to its Corporate Social Responsiblity!!!!
BOO-QUET to Samsung for mishandling a customer's phone when it was sent in for servicing. When account executive Nio Jian Qiang got it back last week, he found a stranger's private files in his phone.

Apparently, somebody else's miccroSD card was left in his phone. According to Samsung, the culprit was a former technician who had put in the card for testing.

The mystery is that the card was from a phone that was reported lost by a schoolboy in an Internet cafe in July. Samsung is investigating.

BOUQUET to National University Hospital and four other agencies for coming up with a scheme that takes community elderly care a big step forward.

Called the Singapore Programme for Integrated Care for the Elderly (Spice), the scheme, launched yesterday, brings service to the old folks' homes. For example, these people are given their baths and meals.

At the moment, most rehabilitation centres do not serve such people outside their premises.

The other four agencies involved in the project are: voluntary welfare group Sathya Sai Social Service, the Agency for Integrated Care, and two private medical groups --- Frontier Healthcare, which runs a chain of family clinics, and geriatricians from the Agewell Artsz Medical Group.

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