Monday, June 13, 2011

Bus fare overcharging

I like this letter (below) written by a bus passenger complaining about overcharging in the Today newspaper today. We should have more people like Tan Seng Wei to keep our service providers on their toes.

How hard is it to measure the distance?

"I AM writing to highlight the unfair distance-fare charged when travelling by bus between the Johor Bahru checkpoint and Woodlands checkpoint.

Since the end of November last year, the road between the checkpoints has been "straightened". But distance used for calculating the bus fare remains at 3.3km (S$0.81 per trip).

I have measured the distance using my phone GPS and the distance shown was only approximately 2km (S$0.71 per trip). Many people travelling across the Causeway are being overcharged every day.

I wrote to the Land Transport Authority several times and the last response I got in April was: "We are currently arranging with the bus operator and the Malaysian Authority for permission to enter Johor to measure the distance. Please bear with us as it will take some time to get the measurement done. We have no jurisdiction in areas under the purview of Malaysia."

It has been two months since and there is still no change to the bus fare. Is it really so hard and so complicated to get the distance measured correctly? As a commuter, I hope this issue can be resolved as soon as possible and refunds can be given to those who have been overcharged."

This story reminds me of the recent complaint by blogger Lucy Tan about overcharging by Cold Storage because of a faulty weighing machine.
Unless such issues are resolved quickly, consumers will continue to be overcharged.

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