Lulin Reutens has written to me to defend Cold Storage (CS) against blogger Lucy Tan's complaint of overcharging because of a faulty weighing machine.
She says: "CS is a huge chain with hundreds of cash registers, each with a weighing machine. Isn't it possible that just one machine malfunctioned, and only for one item?
"The difference was a couple of dollars. I cannot believe CS was trying to cheat anyone for such a tiny amount and only once. And the suggestion of reporting (by a reader of the blog) to the weight and measures people seems like over-reacting.
"Anyway, she pointed out the error and they corrected it and she bought the item at the correct price. So what's the big deal?
"I would be the first to complain about bad service and cheating behaviour. But don't you think we should be more judicious in our complaints?
"Singaporeans already have a reputation of being complainers. Doing it without thought would not help our cause."
Complaint about SIA toilet paper
As Lulin was giving her take on the CS complaint, she took the opportunity to mention her own about Singapore Airlines' toilet paper.
"What is the rationale behind SIA having only tissue paper in their planes' toilets, including the hand towel holders?" she asks.
"Have you tried drying your hands with tissue paper? No wonder bits and pieces fall into the sink and get washed down, clogging the slots in the draining hole.
"Is tissue paper so much cheaper than proper paper towels that it is worth annoying passengers? Or is it because economy class passengers don't deserve proper paper towels?
"If paper towels fill the waste paper container faster than tissues, then get the flight attendants to empty them more often!
"I have written feedback forms regarding this but have never received a reply. No other airlines that I have flown with use tissues for paper towels."