Singtel has acknowledged my friend Lulin Reutens' feedback -- through this blog -- on the wonderful service that she had received from one of its counter staff.
In an email yesterday, Ms Lina Yap, the telco's Associate Director, Customer Management, Consumer Operations, said:
"Thank you for taking the time to give us your positive feedback "We are pleased that Ms Fara has served you well by delivering quality customer service to valued customers like yourself.
"We appreciate your feedback as it allows us to reward and motivate our staff to achieve even higher standards.
"Your appreciation has been conveyed to her and she will be recognized for her efforts. We are certain that your words will inspire her towards maintaining and achieving even higher levels in customer experience.
"We thank you for your continued support of SingTel and look forward to being of service to you always.''