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Saturday, November 19, 2011

Despite her change, SQ keeps reverting to Anne Wong's old name

No one would blame frequent flyer Anne Wong if she were to develop a split personality. And reading about her recent experience with Singapore Airlines, our national airline appears to be partly responsible for her "disorder".

After her return from Hong Kong earlier this month, she sent this email to SQ on November 16:

"As you can see from my boarding pass stubs, I flew from SIN-HK (6 Nov 2011) and was Anne Wong Holloway.

"Then when I returned to Singapore yesterday I was Elizabeth Anne Wong all over again.

"Last night I printed out my boarding pass for tomorrow's flight to HKG from SIN and am Anne Wong Holloway -- this is enough to give me multi-personality disorder! Who am I?

"Also after printing out my boarding pass in HK, I got to the airport to check in my luggage and I was told that due to problems with the electronics/entertainment system I was moved from the seat I had picked out (somewhere in row 34, I think) to 31D.

"I thought to myself...this is most unusual as have found that no matter Business or Economy, one discovers the seats or the electronics are faulty only when on board. It impressed me no end that in such a big plane, SIA would have such spot-on, ahead-of-time, care-for-the-poor passenger fault reporting.

"However, I noticed during the flight that all the AISLE seats in the rows behind me were fully occupied. So obviously nothing was wrong with the electronics! I shall be wary when next time Singapore Airlines asks me to change my seat...

"In the meantime I hope that you will help me cure my multi-personality disorder."

If you have been following this blog, you would know that this was not the first time Anne had complained to the airline about the confusion over her name. She had the airline changed it to Anne Wong Holloway way back in 2005 but "for some unknown reason" it kept reverting back to her old name.

"This would be amusing if SIA was not our national carrier, but, say, India's," she messaged me.

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