In a previous post, we ran a story on how insurance company Overseas Assurance Company (OAC) had refused to help a policy-holder process an accident claim.
Insurance company Overseas Assurance Company has now explained why it could not do so and I accept its explanation -- unless policy-holder Wong Shi Shen can show that the company was wrong in doing that.
In a letter to the Forum Page of The Straits Times published yesterday, OAC said:
"MR WONG Shi Shen's vehicle was involved in a traffic accident with a Malaysian-registered vehicle in Singapore.
Mr Wong filed the accident report at one of our authorised workshops during which he elected not to claim under his comprehensive Overseas Assurance Corporation (OAC) motor policy but against the Malaysian vehicle's insurer in Malaysia.
Local workshops are not set up to handle cross-border claims, and as such, they are not in a position to assist effectively.
We had advised Mr Wong to claim under his OAC policy for repairs to his vehicle. By doing so, this will give us the right, as the insurer, to recover the amount paid out under the policy from the insurer of the Malaysian vehicle.
As Mr Wong chose not to claim under his policy, OAC has no legal right to represent him in his claim.
Mr Wong's no-claim discount (NCD) will be reinstated and his premiums readjusted once the liability of the parties involved in the accident is established and the recovery is completed.
We advise motorists facing a similar situation to take photos of the damage to the Malaysian vehicle, its insurance certificate and road tax disc.
To help them, we have a dedicated section on our website www.greateasternlife.com on how they can report and submit a claim involving Malaysian vehicles."