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Friday, November 4, 2011

Silkair flight not so smooth

We are back from our holiday in Jiuzhaizuo/Chengdu and I would like to give an update on the service that we received from Silkair.

The flight up to Chengdu was pretty pleasant. The business class crew was helpful and efficient.

One notable incident that impressed me was when the crew allowed an old man from Economy to use the Business class toilet. Otherwise he would have to walk all the way to the back of the plane to ease himself.

My choice for lunch -- fish and noodles -- turned out to be a pleasant surprise. It tasted good! But my friends who opted for the chicken and rice were disappointed.

Well, I guess it was the luck of the draw. Who's to know what to expect from airline food. You just do not get consistency.

However, I would still give a passing mark overall for our flight MI 934 to Chengdu.

The return journey was a different story altogether. It started off badly. When I tried to check in my wife for her economy flight online, I failed miserably. This despite a phone alert from the airline a day earlier asking us to do so.

Silkair's position on its website was specific -- it said in a statement in red that online check-in was not available and that passengers had to do it at the airport. WHAT A WASTE OF OUR TIME!!!

At the airport, eight of our travelling companions who were on Business class, thought we would have an easier time. Unfortunately, it was not so.

We discovered Silkair had put a trainee to man the Business check-in desk. It probably thought that the number of passengers was much fewer and therefore they did not forsee any problems.

However, it was not to be. By the time the trainee finished checking in the business class passengers, ALL the Economy passengers had already been cleared. And there must have been at least 100 of them.

What was more embarassing was that two of our friends, also on Business class, had to amble over to the Economy desk to check in, in order to speed things up.

On board, the crew was, as usual, pleasant and obliging. But the dinner was horrendous. My fish and fat beehoon was just inedible and I had to tell the stewardess to take it away.

I discovered later that I was not the only one who found the food bad. My friend Ceci thought so too. She said the stewardess could not even get the menu right when it was read to her.

She was told that one of the two dishes offered was chicken with pasta when it turned out to be something else. The stewardess later apologised to her for making the mistake.

As the return flight was delayed by 30 minutes and we finally got home past midnight, I guess there were at least two growling tummies that needed to be fed that night.

2 comments:

  1. Hmmm.....the food for the return trip could be a little bit not up to standard probably because of the caterer in China so I think Silkair would need to send a local chef there :)

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  2. Shionge, it is a matter of quality control . In this case, there was little or none.

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