Someone who did not give him name, made a comment today (August 5) about SingPost service after reading a post, "Slow service at SingPost", that I wrote months ago.
I thought it was an interesting encounter he had with the company and the experience is worth sharing to show its inflexibility.
Anonymous wrote: "Chanced upon your post when I googled on 'boo' service from Singpost. Yours is just a single encounter, mine has been years long of disappointments and life shortening.
"Anyway, my latest 'boo' with them ...
"I have a parcel coming from Japan via EMS. With the tracking number, Isee that the parcel will be delivered today. But there is nobody home to receive it today so I called Speedpost line early AM to have it redelivered on Saturday morning instead. Save them a wasted trip, right?
"But the hotline staff tells me the item will be sent out with the postman and she can't do anything. I think to myself, can't she call the postman?? Don't they have ways to communicate with field staff?
"And then even though we are both sure nobody will receive it and it will be a failed delivery and I reiterated that unless I got ghost at home, she cannot make the redelivery request for me rightaway.
"She wants me to wait till the postman record as undeliverable at the end of the day, then I call in again tomorrow to make the same redelivery request.
"She say it's a standard process ... isn't this stupid and redundant? Why act on the problem tomorrow when we already know it now and can act now?
"Speedpost is so efficient, right? Efficient in their standard processes which do not cater for exceptional handling nor recognise real situation needs first.
"And customers have to 'suit' them, not the other way round."
Looks like no one in SingPost is thinking out-of-the-box, er, sorry, out-of-the-Postbox!!!