Hours after I posted "SingPost all boxed in" today (August 5), Fern wrote to say that she has been following my blog for a while now and just has to comment on this latest entry as she has had similar experiences with SingPost.
She said: "Just last month, our friend sent us a package via EMS Thailand. We waited for weeks but the package never arrived and finally decided to check with him. He gave us the tracking number and we realised then that SingPost was responsible for delivering the parcel to us in Singapore.
"When I entered the EMS tracking number on the SingPost website, it showed me that there was a failed delivery on 2 July (which is impossible since there is ALWAYS someone at home) and that the package had been waiting in limbo at the Eunos Post Centre. When were they going to inform me that my package had arrived?
"When I tried to arrange for a re-delivery via phone, it was unable to process my request so I tried via the website, all the while not knowing if the package was ever going to be delivered since I didn't get an acknowledgement note.
"Thankfully the package arrived finally but if I hadn't taken the initiative to track the package down, it will probably still be sitting at Eunos Post Centre today."
LATEST: After the two posts on SingPost's poor service, the company's Customer Service officer, Julie, wrote to say that "we have forwarded the web hyperlink to our relevant function(s) for their attention and review(s)."
She added: "We regret the service experience encountered by the blog members. Please be assured that we are committed and focused to improvements."
I don't understand what she meant by "relevant function(s)" but I guess management is doing something about it.