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Tuesday, November 30, 2010

Not connected but Starhub charges Irene

Irene Hoe, who has had problems with Starhub over prepaid cards, is complaining again.

On holiday in the US right now, she emailed me her note to the telco:

"Starhub, This truly sucks. I cannot call it a service. If you look up my current usage, you will find that there were several attempts to call that despite never being connected were nevertheless charged against my prepaid account (8116 0122).

"I am in the USA now and finally I appreciate what a service you rendered me on previous visits when I was unable to make a call using my prepaid SIM."

When can we get consistently good service from our telcos?????

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