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Tuesday, November 2, 2010

Sistic, be more sensitive!

Sistic is doing a survey as it aims to improve its service "to make your ticket buying experience a better one." But it also wants those being surveyed to give their IC numbers and other details which theatre-goer Irene Ho objects to.

She wrote to Sistic: "Do NOT ever require people to give you their IC numbers online when you can offer NO ASSURANCE of the security of our information and NO GUARANTEE that my identity will not be stolen through the carelessness - or worse - of the staff at your office and those who might handle this information.

"I got to the end of the survey and would have been happy to send it in but NOT with my IC number, complete with birthdate and other details that would have allowed someone to use my Sistic account without my knowledge and also do certain financial transactions.

"It should be enough to require the last three or four digits of a customer's IC number. After all, YOU contacted me and you should recognise me as a customer.

"This is just a survey. You are not paying us to complete this survey. Your prize is not worth the risk of compromising the security of my identity."

As an organisation dealing with the public, Sistic ought to be more sensitive about their customers' personal data.

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