Monday, November 22, 2010

Super Junior, but sad Shionge

Shionge was looking forward to buying tickets for her two teenage daughter to watch the Korean boyband Super Junior when news of their show was announced. But because of priority bookings, every ticket was snapped up and nothing was left for the public.

She emailed me: "I am very upset to find out that although priority booking for Super Junior was meant for OCBC Credit Card & Singtel customers, all tickets were released from 20 Nov to 22 Nov.

"The publicity poster stated that ticket sale for the public would commence on 23 Nov onwards.

"As I was not able to log on to book on Saturday, I had to wait till 23 Nov (Tues). Meantime, I emailed Sistic just to check how many tickets were available online and via Sistic counter.

"To my surprise, Sistic customer service officer Donna told me all tickets were sold out on the first day during priority booking. I am very upset because if this was so, then they should have informed the public, otherwise all the poor fans and teenagers would be camping overnight at Sistic outlets just to get their hands on the tickets.

"She told me she would feedback to the Management but I felt that the system is totally wrong. If there is priority booking for credit card holders then some tickets should be reserved for public sale. Imagine if I did not find out this morning, I would have been one of the fan queuing up overnight.

"With 5000 tickets for sale, how is it possible that within minutes all tickets are gone? I am really upset and now ebay is selling them like ‘hot cakes’….. Grrrrrrr….

"Anyway, just my thoughts, Sistic should have allocated tickets fairly and not released all on the first day."

Shionge made a valid point. Sistic should have kept a portion of the tickets for those people who either do not have a OCBC credit card or a Singtel account.

And if indeed all the tickets were sold out before November 23, when public sale was scheduled to begin, then it was the ticket-seller's duty to inform them instead of keeping them in the dark.

Another case of an organisation taking its loyal customers for granted?

1 comment:

  1. Thank you PY :)

    Last night on their Facebook page it was announced that 200 tickets will be released at 10 am so I am hoping I can will be one of the faster fingers at the keyboard and bopefully sistic website would not crash.

    Wish me luck :D