After posting "How an insurer created a mess", I was happy to receive responses from some friends.
Here's one from May: "Bouquet to you for your persistence in upholding a principle.
"I think we should try to canvass Case to review the current system of accident claims. It appears to penalise the 'innocent' party in an accident.What do u think?"
My reply: "It is good idea, but I don't think Case is the organisation to do this. It is actually the insurance regulator in MAS who should be doing something but is not as far as I know."
May: "Sure, though I doubt MAS will do anything about it."