Carol is thoroughly overwhelmed by the fantastic service she got from the Immigration and Checkpoint Authority (ICA). This is her story
"My passport expires this year and as such, I had to apply for my new biometric passport. The online system was straight-forward and simple to use without any complicated login required.
"All one had to do was use Singpass, input the necessary details and attach an acceptable photo. I had some trouble with my photo as I accidentally submitted the wrong photo but this was easily sorted out by email. ICA efficiently dealt with me by email and all I had to do was to submit a suitable photo by email.
"Thereafter I was issued a collection slip requesting that I register online on a date which was convenient for me. I duly registered and was even allowed to select a timeslot (all 15 min apart and with a maximum of 3 persons per timeslot).
"On the collection date, I arrived at ICA with my collection slip and approached the electronic counter to obtain a queue number. I scanned the barcode on my collection slip at the electronic counter and I was quickly issued a queue number.
"Within 5 minutes, my number was called and in the next 5 minutes, I duly received my new passport. The whole collection process only took 10 minutes. Service was hassle free, smooth and polite.
"I am very pleased with the efficiency at ICA and proud to be Singaporean! The immigration department in many countries is generally fabled to be slow, inefficient, bureaucratic and sometimes even corrupt where "payment" could get a person the "express" service."
Definitely a BOUQUET for ICA.