Ms Lee Ying Wen, who wrote to me yesterday about her "missing credit card" experience at No Signboard Restaurant in Vivocity on Saturday, received a reply from the management today -- a day after her story appeared in this blog.
Ms Lim Lay Hoon, who is in charge of corporate communications, apologised to her for the late reply to her email complaints.
"We will like to send our deepest sincere apologies to you and your husband for the incident at our Vivocity branch," Ms Lim said.
She went on to explain that when Ms Lee's email was received, the restaurant had arranged to investigate the case, but because the staff concerned was on annual leave, it only managed to get her explanations today (May 13).
"We are extremely upset with her irresponsible and careless attitude.
Our management has given her a serious warning and lectures her in regard to the matter." Ms Lim said.
"All our staff have been trained and taught to handle all customers’ cash and credit cards in a proper and careful way. Unfortunately this incident has happened and we will definitely bring it to a stop.
"We definitely know the anger and anxiety that you experienced, and we know that hundreds of apologies cannot amend the mistake.
"Our management will sincerely like to waive your bill as a small gesture with regard to the matter. We hope that we are able to forgive the staff for the mistake."
Definitely a positive action by No Signboard! I am sure Ms Lee will appreciate the gesture.
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