Hitachi has apologised to Anne Holloway for the poor service that she received after she purchased a washing machine from the company. Here's the email that was sent to her:
"Dear MS Anne,
With reference to the above mentioned, we would like to apologize for all the unnecessary inconvenience caused to your good self and your family.
With reference to the installation done (by) the installation team, we apologized for their improper manner that you have experienced. We have taken departmental action against them.
For all the frontline staff, we do have frequent meeting to prepare them to attend to our valued customers in a professional manner, however this time round, we have reprimand and advise them to be always helpful and professional in their work.
We hope the above information can address your concern.
Once again, thank you for your kind support. Your valuable feedback and information can provide an improvement in our after sales services.
Please do not hesitate to contact us if you need further assistance or if you have any more good suggestions for us to improve our service.
We look forward to serving you better.
Thank you and warmest regards.
Customer Service Centre
Hitachi Home Electronics Asia (S) Pte Ltd"
Bouquet to Anne for asserting her consumer rights!