My friend Jackie is really impressed with the service provided by "a young chap" at Changi Airport. His name is Oscar and he works for a shop that sells IT paraphernalia (called "Sprint Cass Pte Ltd) at Terminal 2.
Jackie wrote: "On 25 March, I was browsing around and I wasn't planning to buy anything. But I did share a frustration I had which was that the protection screen on my iPhone was a mess as I didn't know how to do it well. He asked to take a look.
"He then proceeded to rectify it but it was just very challenging. He still couldnt get it perfectly done and I think he felt bad. He then said he would check if he has a spare protection screen.
"He found one in his drawer and this time, he did it so well. He didn't charge me for anything. I wasn't looking to buy another as I have a spare one at home.
"I was very impressed with his free and patient service and thanked him profusely. I still didn't feel that was enough and ended up buying a "bluetooth wireless mouse" from Oscar. He was an exceptional sales person."
Oscar certainly deserves a BOUQUET -- and an Oscar -- for knowing how to provide excellent service.