This picture shows SilkAir's Internet check-in counter at Penang international airport on Sunday afternoon(May 30). It was closed while passengers were being checked in at both the Economy and Business class counters for flight MI 355.
I wonder what was the point of asking us to check-in through the Internet when there was no one at this airport counter to clear such passengers.
Fortunately for my travelling companions, we had with us a Solitaire member and he managed to get all nine of us checked in together with him at the Business class counter.
SilkAir does not seem to understand that Internet check-in is only good if it can be done seamlessly!!! Hope it is not going the way of the budget airlines.
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