Quak Hiang Whai wonders whether our telecoms' cable people do any kind of planning before they set out to do their work. His experience with these people has been disappointing --- each time he has an appointment they always arrive after the slated window waiting time.
He asks: "Isn't there room for them to give allowance to delays before they allot the waiting time?"
This is his latest experience: "I signed up for Mio tv and they gave me a 11 am to 1 pm slot. I stayed at home to wait for them. They came close to 1.30 which disrupted my lunch plans.
"Now the worst part was the Singtel person came and then said she ran out of long cable. So can't instal and had to come back! This is after I had told the sales person when I first signed up that my TV and phone point are not on same side.
"So we had to set another appointment and wasted everyone's time.
"Do these companies think our time is less important than theirs? The lady did apologise for delays and resetting appointment but as a service provider dealing with millions of customers they should have looked into such standard operational issues. And nib them."
Quak's story reminds me of doctors' appointments where waiting is the norm. But then these telecoms people are not dealing with life and death matters!