Today, Christmas Eve, is exactly a year since I started this blog. And I am surprised -- and happy -- that I am still at it.
Although my postings have not been regular as they depend on the number of feedback that I get and whether or not I am in Singapore, I still managed a total of 157 in one year.
I am overjoyed by the words of encouragement that I have received from various people. Many have also signed up as "followers". Some even have links from their own websites and blogs.
TODAY newspaper wrote a piece on the blog on May 3 which helped to publicise it and boosted the "hit" rate. The Straits Times/Sunday Times made mention of it a couple of times, including one last Sunday on retiree Ricardo Rodrigues and his unhappy experience with a senior SQ crew member who reprimanded him for using the airline's A380 Suites toilet.
One indicator of the impact the blog is making is the fact that many organisations which have been the subject of compliments or complaints, have continued to monitor the blog regularly. These include the airlines, the banks, the telcos, our hospitals, various government institutions and retail outlets.
I would like to thank these organisations for taking the effort to respond to our feedback even though many postings were not complimentary. I applaud them for facing up to the issues squarely and welcome their assurances that they would improve on their services.
As for those who did not bother to acknowledge our feedback (you know who they are reading the blog), they still have the New Year to look forward to for enlightenment.
Finally, I would like to thank all the contributors who have taken the trouble to write to me. You have played your part in helping to improve our service standards.
Have a Joyous Christmas and a Happy New Year!