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Wednesday, December 22, 2010

Parcel for Maggie...could it be on a slow SingPost boat from China?

More complaints about SingPost service. This one is from Maggie in Canada who is expecting a package from her friend in China...yes, from China via Singapore.
Here is her story:

"My situation is a little complicated. My friend in China asked a company to send a package to me via Singapore EMS Speedpost to Canada. Apparently, I was told that this route would be faster than if the package was sent directly from China.

"I received a tracking no. as EC401580157SG. On Singpost's track and trace, the status is "Shipments in transit from Origin". The status has not been updated since Dec. 15th.

"From SingPost's website, the estimate delivery period for my package, a WWC Document Item, should be 2-4 days. Regardless of business days or calendar days, it does not seem like this package will make it to Canada in that time as it is still stuck, somewhere in Singapore.

"I am not sure whether Singpost has simply lost my package or the package is stuck in limbo somewhere in Singapore. I have sent an online enquiry to Singpost last Friday but they have not responded. I did not save a copy since it was made on Singpost's website.

"I'm in Canada so it's not really convenient for me to call them. I understand this is the holiday season but I would appreciate if Singpost can provide me with an expected time of delay and the reason for such.

"To make matters worse, I will be leaving for my Christmas vacation on the 23rd and will not return until Jan. 3rd. If I cannot arrange for someone to pick up the package while I'm gone, I'm worry that the package will be returned!! perhaps to SINGAPORE..geesh."

Let's hope SingPost can unravel this one.

**** LATEST: Hours after I alerted SingPost to Maggie's dilemma, she wrote to say
"My package has finally been 'acknowledged' in Singapore...but I have given up on hopes of receiving it before my vacations."

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