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Monday, December 27, 2010

SingPost: Another tale of woe

Anne Wong Holloway has added another tale of woe about SingPost service. She thinks it does not seem to be able to provide a basic one.

She says: "We had been expecting some desk diaries from Hong Kong and it was a good thing I checked - otherwise the senders would have thought us rude not to thank them and I would have thought their mail room staff inefficient.

"As it turned out, the diaries were mailed to Singapore and but have not arrived even after a fortnight. So another package was immediately despatched by DHL and arrived today (Boxing Day) despite the intervening public holiday.

"Providers of postal services in many parts of the world e.g. USPS and Royal Mail are seeing a decline in revenues -- and making efforts to stay relevant.

"If we cannot expect basic postal services in Singapore, Singpost is only hastening its death knell."

With so many complaints about its delivery service recently, I hope SingPost is giving its full attention to this problem.

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