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Monday, December 6, 2010

SingPost gets more complaints

I had forgotten about my problem with SingPost over receiving letters that were not meant for me until I read three letters in The Straits Times today about people having mailing and delivery problems.

To be fair, I must say that SingPost had responded to me when I wrote to them recently about my problem and they were apologetic about it. After that, I started receiving all my mail sealed in a transparent plastic cover.

I do not know whether every household is getting the same treatment. If it were so, then I am sure the cost of delivery would have shot up. The question is, when will SingPost pass on the cost to its customers?

My other concern about having these plastic covers is that, at a time when the world is trying to GO GREEN, why is SingPost doing such a dumb thing.

These are the three letters in The Straits Times today (Dec 6):

Delayed packages and missing mail
I HAVE been selling baby products online since 2007 and usually I post out 10 to 20 packages a day to online customers, most of the time using SingPost. Recently, I have found that the postal service standards have dipped drastically.

It is stated on the post boxes that packages mailed before 5pm will reach recipients by the next working day. Yet, I have had so many instances of customers receiving my packages only three to four days later - sometimes up to two weeks later. This has been so especially since SingPost switched to a five-day work week.

Also, I have never encountered so many cases of lost mail until this year.
Do consumers have to make do with such standards of service?
Ivy Lam (Madam)
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Take action
'The situation has not improved despite complaints.'
MR HO TIAN SHUN
: 'Over the past 15 months, SingPost has on 15 occasions delivered to my mailbox letters meant for a unit in my neighbouring block which has the same unit number. They included even confidential letters like those from banks and the Inland Revenue Authority of Singapore. The situation has not improved despite complaints to the inspector of post at Kallang Regional Base. Three of our own bills have gone missing so far. Has the implementation of the five-day work week resulted in a heavy load for postal staff at the start of the week, leading to errors? I hope SingPost will take fast action to bring its service back to the good old days.'
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Wrong delivery, almost every day...
WE ARE a food and beverage firm located at the Concorde Hotel and Shopping Mall in Orchard Road. Since late October, we have been having problems with the postal service. The mail keeps getting put into the wrong slots practically every delivery day.

Our letter boxes are #01-01 and #01-02 but we have received mail for other units and even letters meant for shops in Orchard Plaza and recently, Centrepoint.

We used to receive at least 10 letters a day but now, only two to three letters reach us. We are worried that we are missing some. Some 20 other tenants in the building are also worried that their mail is going somewhere else.

I complained to Singapore Post three weeks ago. An assistant supervisor from SingPost called and promised that this will not happen again. But three days later, it started happening again.
Tan Ai Li (Ms)
Assistant Manager
Great Treat

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