Wednesday, January 27, 2010

FCUK shirt and Thai courtesy

As promised, FCUK Thailand delivered my replacement shirt by DHL this morning. This is customer satisfaction indeed!

I must thank Worada Wongkhan, Assistant Brand Manager & Buyer, French Connection (FCUK) - Thailand, for responding to my email and offering to have my damaged shirt replaced.

He certainly deserves a BOUQUET for courtesy and trust-worthiness.

But it's BOO-QUET for the FCUK head office in London which did not even bother to acknowledge the email that I sent. Ironically, on its website, it promises 100% customer satisfaction. Maybe they do it by proxy.

1 comment:

  1. Great to hear that. Your efforts have paid off.