DBS has promptly replied to a complaint from a family member about its poor service at the Newton POSBANK. (See post below).
And I have responded to say that the long queues were not caused by two members of its staff being away from their counters for just three minutes.
If that had been the case, there would not have been grumblings and comments from its customers at the bank that morning.
As to its offer of $50 notes, my family member says "no, thank you" -- she has already got her supply from another bank quite easily.
By the way, this is not the first time we have experienced poor service from DBS even though we have been banking with them for close to 50 years.