There are service providers and service providers. Some are friendly and helpful. Others are less so but are nevertheless proficient in their work. Then there are those whom I would avoid like the plague.
I spoke to one this morning who falls into the middle category. His name is Patel. I got to him when I called Norton Singapore to seek help
to reinstal my internet security software.
After going through a series of pressing this-and-that buttons, in accordance with the instructions given by an American-accented man, I finally had Patel speaking to me in his soft Indian voice.
I suspect he was working from a call centre, but I didn't ask him as he wasn't exactly the chatty sort. For a brief moment, I had visions of the confusion that was coming my way. I guess I must have been watching too many videos of hilarious mix-up at call centres.
It took me a minute or two before I was able to fully comprehend Patel, especially after listening to the American voice earlier on. But once I got used to the Indian voice and what he was telling me to do, there was absolutely no problem.
Welcome to the globalised world! And a BOUQUET for Patel.