My friend Jessie, who shops at NTUC Finest in Bukit Timah Plaza at least twice a week, has an unwelcomed bunch of sales people to deal with each time she goes there.
This is her story: "On my last two shopping trips there, I was offered some packets of samples by this sweet smiling sales lady. My refusal to accept the samples drew some surprising comments from them such as "They are free...take them".
"The reason why I did not accept those samples was that I did not want to take something I do not need. However, I did feel a little "ungracious" for not accepting this kind offer. This product is Sea of Spa. It claims to be from either the Dead Sea or Red Sea.
"Today, at the same place, a smiling salesgirl cornered me. I decided to accept a small sample package offered. Big mistake. I had to waste 10 minutes of my time with her giving me her sales pitch. I had no intention of buying the product at all but I had difficulty shaking her off.
"I would like to appeal to NTUC Finest to move this bunch of sales people away from the strategic position where they are now located as it is almost impossible for shoppers not to be held up by them. It is like you have to get past the ushers first before getting into the supermarket.
"Fortunately, there is another entrance to NTUC Finest on the lower level. So, for my next shopping trip,I will make it a point to avoid this group of sales people at the upper level entrance."
Let's hope NTUC Finest will consider her request.
***LATEST: NTUC FairPrice has replied to the feedback. In its email to me,
it says: "...We do apologise for any inconvenience caused with regards to the Sea of the Spa sales staff. We are unable to relocate the stall to another level, however, we will remind the staff not to be too persistent in their sales techniques so as not to hold up customers at the entrance. We assure you that we will monitor the situation at the store closely to ensure the smooth flow of customers at the entrance.
Thank you for your feedback and we look forward to serving you again.
Debra Chang Ay Jen
Team Leader, Customer Relations
NTUC Fairprice Co-Operative Ltd"