My friend May, who appreciates good service when she sees one being rendered, but can also be upset/irritated when she comes across inefficient or lazy service providers, sent me this email yesterday:
"WE WENT to the post office at Sixth Avenue this afternoon, just after 2 pm. There were 5 people in the queue ahead of me. One staff was seated at each of the 3 counters. In the middle position, I noticed the counter staff was doing something else instead of serving the customers in the queue. On the counter top was a sign which said, "Position closed".
"Okay, so it explains why she was not helping to clear the queue. But it is hardly a consolation for me, as all I wanted was to purchase stamp booklets, but I had to wait in the queue.
"And it was a long wait as everyone of the 5 people ahead of me, had transactions which took a long time. To illustrate, by the time I finally got served, the queue had built up to about 12 or 13 people.
"The middle counter finally decided to start serving the customers in the queue when I had moved into No. 2 position. When I was finally served by counter 3, this staff put up the "position closed" sign immediately after I bought my stamp booklets from her.
"So, the rest of the long queue would again be left with 2 staff serving them. Now, all this while, I noticed another staff (she appeared to be the supervisor) walking up and down, looking very busy but showing absolutely no interest in the fact that the customer queue was building up.
"If I were in her position, common sense would dictate that I chip in to help move the queue, and leave my other duties aside temporarily. But her attitude appeared to be that customers have no other choice but to wait for service at SingPost. How sad!
"I asked the counter staff where else I could get my stamp booklets so that I can avoid wasting time in a queue each time I needed to buy stamps. Her answer was not very useful. She said "some bookshops are agents and they will be able to sell me the stamp booklets". Exactly where these shops are is left to me to find out!"
SingPost gets a BOO-QUET for this. I will forward this post to the management and await its response. Meanwhile, stay connected.