My friend and fellow blogger Lucy was trawling my blog today (July 22) when she spotted an item, "Doctors' behaviour questioned", that I had picked up from The Straits Times' Forum Page.
It was about a woman, Ms Chong Shiau Wei, who had waited for hours to see her doctor at SGH so that they could go through her blood test results. But he refused to see her, so she wrote to Forum Page to complain.
Although SGH apologised to her, its reply sparked a backlash as it was deemed curt and insincere.
Lucy says her relative had exactly the same experience. If you are interested in her story, please go to http://singaporegirl.wordpress.com/2010/07/10/whats-up-with-docs-at-sgh/ to read it.
Her parting words to me were: "Guess we will never have decent service at SGH, despite its tag line, Patients at the heart of all we do!"